Returns & Exchanges Policy

At Loop Mobile, we offer a 30-day hassle-free return policy on all electronics to ensure you are completely satisfied with your purchase. Every device must be returned in its original condition with all included accessories and security locks removed.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare the Device

  Perform a factory reset to remove personal data and ensure all Find My iPhone or Google accounts are signed out.

• 3.
  Pack and Ship

  Securely package the item in its original box and attach the prepaid shipping label provided via email.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5 business days.