Frequently Asked Questions
Everything you need to know about shopping with Loop Mobile.
Are your devices brand new or refurbished?
Loop Mobile specializes in high-quality certified refurbished electronics. Each device undergoes a rigorous 70-point technical inspection to ensure it functions like new.
What kind of warranty comes with my purchase?
Every device purchased from Loop Mobile includes a comprehensive 12-month warranty covering any technical defects or hardware malfunctions.
How long does shipping take?
We offer free standard shipping on all orders. Typically, orders are processed within 24 hours and delivered within 3 to 5 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your device, you can return it in its original condition for a full refund, no questions asked.
Do the phones come with original accessories?
To reduce electronic waste, we ship our devices in eco-friendly Loop Mobile packaging with a high-quality compatible charging cable. Power adapters and headphones are sold separately.
Are the devices unlocked for all carriers?
Yes, all smartphones and tablets sold on Loop Mobile are network-unlocked, meaning you can use them with any GSM or CDMA carrier worldwide.